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SWB
SGrowth & marketingUpdated 2 Nov 2026

Sales funnel

Visual representation of the customer journey from awareness to purchase.

Definition

Sales funnel is the visual representation of the customer journey from awareness to purchase. It is how you talk about finding, converting, or keeping customers without waving your hands. Name it clearly, then let the next decision — a hire, a price, a test, or a pass — follow from that meaning.

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In the room

How the word shows up in a real conversation.

You know Sales funnel is doing work when it changes a weekly choice — price, hire, channel, or kill. The working definition: Visual representation of the customer journey from awareness to purchase.

Common mistake

Using Sales funnel as a label instead of a fact. If you cannot point to the evidence — a number, a customer, or a written assumption — you are using the word as jargon.

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