Definition
Knowledge retention is the strategies and processes for preserving organizational knowledge and expertise. It is how you talk about finding, converting, or keeping customers without waving your hands. Name it clearly, then let the next decision — a hire, a price, a test, or a pass — follow from that meaning.
In the room
How the word shows up in a real conversation.
You know Knowledge retention is doing work when it changes a weekly choice — price, hire, channel, or kill. The working definition: Strategies and processes for preserving organizational knowledge and expertise.
Common mistake
Using Knowledge retention as a label instead of a fact. If you cannot point to the evidence — a number, a customer, or a written assumption — you are using the word as jargon.
See also
Knowledge base
Centralized repository of information and resources for an organization.
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Knowledge capital
Intellectual assets and expertise that contribute to a company's competitive advantage.
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Knowledge economy
Economic system based on the production and use of knowledge and information.
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Knowledge management
Process of creating, sharing, using, and managing organizational knowledge.
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